Refund Policy
- Introduction
- At SellerBucket, we strive to provide excellent service and support. However, if you're not satisfied with our services, we offer a fair refund policy based on the criteria outlined below.
- Eligibility for Refunds
- Refunds are only available under the following conditions:
- Service Issues: If you experience technical problems that prevent you from using SellerBucket’s core features and we are unable to resolve the issue within 14 days.
- Incorrect Billing: If you are billed incorrectly or charged for services you did not subscribe to.
- Refund Conditions
- Refund requests must meet the following conditions:
- The refund request must be made within 30 days of the billing date.
- You must provide a valid reason for the refund request, including supporting evidence of the issue or error.
- Refunds are not available for payments made more than 30 days ago.
- Non-Refundable Items
- The following are non-refundable:
- Subscription fees for the current billing cycle after the 30-day period has elapsed.
- One-time setup fees for enterprise or custom integrations.
- Payments made for annual plans after the trial period.
- Refund Process
- To request a refund:
- Contact our support team at [email protected] within the 30-day window.
- Our team will review your request and notify you within 7 business days if it qualifies for a refund.
- Approved refunds will be processed and credited to your original payment method within 14 business days.
- Cancellation Policy
- If you wish to cancel your subscription:
- You can cancel your subscription at any time through your account dashboard.
- Cancellation will prevent further billing, but no refunds will be provided for the current billing cycle unless the request meets the refund eligibility criteria mentioned above.
- Contact Information
- If you have any questions about our Refund Policy, please contact us at:
Email: [email protected]